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Software maintenance and support contracts

Someone on the hook for a system after it ships. Updates, incident response, and the changes too small to be a project.

What it costs

  • Hourly, for hours worked.
  • Three month minimum to start.
  • Runs indefinitely after that.

What you get

  • Dependency, security and platform updates, applied before they become outages.
  • Incident response from someone who already knows the system.
  • Small fixes and changes, handled as they come up.

Common questions

Why a three month minimum?

Because the first weeks are spent learning your system. An engagement shorter than that bills you for the learning and delivers the benefit to nobody.

What happens when the minimum is up?

It continues indefinitely until you say otherwise. There is no fixed term to renew and no automatic escalation waiting at the end of it.

Do you maintain systems you did not build?

Yes, that is most of them. If the system is unfamiliar or in rough shape we will usually want an audit first, so that we are quoting against something real.

Need someone on the hook?

Start a contract

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